Driving Service Improvements and Value in IT Operations
Paul Almany (Co-founder & VP, Technology at Whitlock IS) explored the best practices for identifying, capturing, and executing opportunities to drive business value through IT Operations. More specifically, he dove into:
Establishing a culture of value
Practical approaches to facilitate the pursuit of value
Identifying and capturing opportunities for business value
Evaluating and prioritizing pursuit of opportunities
Tracking and communicating status of pursuits
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