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Driving Service Improvements and Value in IT Operations

 

Paul Almany (Co-founder & VP, Technology at Whitlock IS) explored the best practices for identifying, capturing, and executing opportunities to drive business value through IT Operations. More specifically, he dove into:

  • Establishing a culture of value
  • Practical approaches to facilitate the pursuit of value
  • Identifying and capturing opportunities for business value
  • Evaluating and prioritizing pursuit of opportunities
  • Tracking and communicating status of pursuits
 
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